We make every effort to help you to the best of our ability and value your opinion. If you are dissatisfied, we appreciate you discussing it with us. If we are aware of your dissatisfaction, we can try to resolve it for you.
Do you have a comment, compliment or complaint about our GP practice? You can submit these written submission via the digital form. Once we receive the completed form, we will review your complaint and investigate what is possible, if any action is required. We also recommend that you raise the issue to be discussed in person with your GP. Such a conversation can clarify a lot and help us learn from your feedback. When making an appointment, indicate that you want to discuss a complaint and need extra time.
Complaint form
Are you still not satisfied despite previous steps? Then you can contact an independent complaints officer of DOKh, a nationally recognised complaints and disputes body. This officer will receive your complaint and support you throughout the process. You can ask him or her questions, get advice and, if necessary, help with formulating your complaint in writing.
Once your complaint is clear, you and the officer will work together to find a solution. Often, the option chosen is a (telephone) mediation session. You can indicate whether you are open to this. The aim is always, through mediation between you and your GP, to resolve the complaint together.
Is it not possible to reach a solution despite the mediation talks? Then the officer will guide you to the next step: your complaint then becomes a dispute at DOKh.
Despite mediation by your GP and the complaints officer, are you really unable to reach a solution? Then you can ask for a ruling on your complaint. This can be done, for example, to determine whether your complaint is justified, to ensure that the GP receives advice to prevent repetition, or to request compensation if you have suffered damage.
You can then submit your complaint as a dispute to the Geschillencommissie Huisartsenzorg. This independent committee consists of a chairman (lawyer), members on behalf of patients and members on behalf of GPs, and is assisted by an official secretary. The committee's verdict is binding, which means you cannot appeal to the ordinary courts about the same dispute afterwards.
Please note that you can only file a dispute if you have first tried to resolve the problem through the complaints officer.
Dear patient,
In the invitation letter for the flu vaccination, an error was accidentally made. It says it is for the pneumococcal vaccination, but that is not correct.
The invitation is for the flu shot. You can just come on the date and time mentioned in the letter.
We apologise for the confusion and thank you for your understanding.
We would like to ask you not to call the practice.
Sincerely,
Keizer Karelpark general practice
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