Complaints scheme

If you are dissatisfied, we appreciate you discussing it with us. When we are aware of your dissatisfaction, we can try to resolve it for you.

If this is difficult for you or you cannot come to an agreement with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer may try to mediate the complaint. The complaints officer does not take sides and therefore has no judgement. Everything you tell the complaints officer is confidential. You can use the complaint form at SKGE's website. The complaints officer can be reached on 088 0229190 if necessary.

If you cannot reach an agreement with your GP and with mediation by the complaints officer, you can request a ruling on your complaint from the GP Care Disputes Committee. This independent committee consists of a chairman (lawyer) and members on behalf of patients and members on behalf of GPs. The committee is assisted by an official secretary who is also a lawyer.

The verdict of the disputes body is binding. More information can be found in the leaflet found in the waiting room and on www.skge.nl.

Foundation for Complaints & Disputes Primary Care
PO Box 8018
5601 KA Eindhoven
088 0229100