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Frequently asked questions

Do you also take on new patients?

No, unfortunately we cannot accept new patients at the moment.

I am moving or have moved and would like to switch to another GP. What should I do?

If you are transferring to another GP, please contact us. We need your permission to transfer information to your new GP.

Can I get a traveller's vaccination from you?

Unfortunately, our GPs are not trained to give advice regarding traveller vaccinations. For traveller vaccinations and advice about them, you can contact the Amstelland hospital and the GGD.

I'm going on holiday and taking medication. Do I need a medicine certificate?

In general, a medicine declaration is required if your medicines fall under the Dutch Opium Act. Which declaration you need then depends on the country you are travelling to and how long your trip will last.

Fill the Taking medicines on travel help in and you will receive tailor-made advice. This will take a few minutes at most.

Can I do a driving licence inspection with you?

The GPs in our practice are not trained for driving licence tests. In addition, according to the KNMG, the professional organisation for doctors, it is not allowed to have the treating doctor perform the driving licence test, see text below from the KNMG website. You can visit for driving licence examinations at: https://rijbewijskeuringsarts.nl/.

Away fare - I did not come to my appointment.

Not showing up at the GP or practice nurse's office without calling off can have consequences. In recent months, with some regularity, too many people per day did not show up at the agreed time. We are therefore unfortunately forced to make this arrangement. This regulation is in line with the regulation of the LHV (National GP Association).

What do you do if you want to cancel an appointment regarding a consultation with your GP?
It may happen that you cannot or do not want to make the appointment. If you have an appointment between 8am and 9am, please call at least 24 hours in advance and advise that you will not be coming. Do you have an appointment after 9 a.m., please call at least 1 hour in advance and advise that you will not be coming. Another patient can then be scheduled.

What do you do if you want to cancel an appointment with the practice nurse?
These appointments usually involve 20, but sometimes 30-40 minutes. These appointments should be cancelled at least 24 hours in advance, so we may be able to schedule someone else.

What happens if you do not cancel on time?
Unfortunately, it regularly happens that a patient makes an appointment and then does not show up. This wastes a lot of time. After all, the arrival has been taken into account! We can send a bill for non-appearance without notice. You will then receive a bill of 12.50 euros or 25.00 euros depending on the type of appointment. NB This bill will not be reimbursed by the health insurance company and you will have to pay it yourself. Unexpected crisis situations can always arise, we fully understand that.

How long does a consultation last?

A consultation lasts 15 minutes and is suitable for discussing 1 complaint. If you wish to discuss multiple complaints, please indicate this to the assistant.

I was told by my attending physician that he/she does not issue a 'medical certificate'.

In doing so, your doctor acted under the rules set out by the KNMG, the professional body for doctors.

How do I request a visit?

Same-day visits can be requested between 08:00 and 10:30 from the assistant. She will then ask for the reason for the visit. A home visit will only be made if medically necessary. Our practice offers better options for examination and treatment.

Please note that if you live in a postcode other than 1181, 1182, 1183, 1185, 1186, 1187 or 1188, the GP will NOT be able to make a visit to you!

During a consultation with the trainee GP, it was asked if the consultation could be filmed. Why is this being asked?

Huisartsenpraktijk Keizer Karelpark is a training practice. This means that there is a graduated general practitioner in training to become a family doctor. This trainee GP performs consultations independently, under the supervision of an experienced GP from our practice.

We may ask you for permission that the conversation (consultation) you have with the trainee GP may be recorded on video. Recordings from the consultation room are highly instructive and are used for educational purposes only. The doctor films the conversations for his or her GP training and shows them to his or her supervisors (the GP at the practice and lecturers at the university). During the recordings, your privacy is fully guaranteed in all cases.

You decide whether you want to participate and have the consultation recorded. If you do not give your consent, no video recordings will be made either. You can also withdraw your consent to the recording at any time during the consultation. The video recording is then stopped and the recording made is destroyed.

View this letter for more information.

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